Usage of Information and Communication Technology in Enterprises, 2020

  • 16/11/2021

The Kosovo Agency of Statistics (KAS) has released the data of the Survey on the Usage of Information and Communication Technology (ICT) in Enterprises in 2020.

In 2020, the ICT survey was conducted mainly in enterprises with 10 or more employees. This year, enterprises with 5-9 employees were also surveyed for study purposes.

According to the results at the survey level, enterprises that have used computers for business purposes in 2020 represent 94.8%. Whereas, 93.1% of enterprises have used the Internet for business purposes.

The maximum speed for downloading documents with > = 30Mbit / s to <100Mbit / s, was in 60% of them, followed by the speed > = 10Mbit / s to <30Mbit / s, which was most used by companies with about 29%.

Of the surveyed enterprises, 54.9% of them have their own websites, while 91.7% of enterprises use social media.

Of the surveyed enterprises, 22.3% of them have realized sales (e-commerce) through the website or any other application through the computer. While, 11.3% of them have made purchase through the website or any other application through the computer.

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