Results of the Use of Information and Communication Technology Survey, 2020
The Kosovo Agency of Statistics (KAS) has published the results of the Survey on Use of Information and Communication Technology (ICT) in 2020.
This publication provides data on the use of information and communication technology by households and individuals of the category aged 16-74 years old throughout the territory of the Republic of Kosovo.
From the results of this publication, it results that in 2020, 96.4% of households in Kosovo had access to the Internet from home, from any device, while 3.4% of households stated that they did not have access to the Internet from any kind of device. Internet access has mainly been from mobile phones, followed by laptops/portable computers, desktop computers, tablets, etc.
Meanwhile, the use of the Internet for private purposes for the use of online public services to process requests / services, has observed some changes in percentage compared to 2019.